An ordinary check-in
- OK Alerts calls the recipient. The call uses short prompts and keypad responses.
- An OK response ends the sequence. No Alert Mate or Backstop receives a routine status report.
- A missed response starts a new attempt. A missed call is not automatically treated as an emergency.
When the recipient does not respond
Ordinary Alert Mates are tried first. They decide what they can do: call the recipient, coordinate with another Mate, or say they are unavailable.
By default, the Backstop is the last named person in this path and receives neither routine check-in calls nor early alerts. A recipient can separately approve 30 days of Extended Powers Mode; that temporary mode adds account management, routine activity visibility, and an early urgent observer notice without moving the Backstop into the ordinary Alert Mate sequence.
What you learn during the test drive
- What the recipient hears on a normal call.
- What an ordinary Alert Mate receives after a missed check-in.
- When the Backstop may be contacted.
- What the service can and cannot promise.
The demonstration is clearly labeled as a test. It never imitates a 911 call, emergency dispatch, or guaranteed welfare response.
Continue with Alert Mate and Backstop responsibilities, review Safety, or read the frequently asked questions.